Yes, you can add, amend or remove plain (blank) glass items from an order until we have sent you an e-mail indicating that the order is 'being packed'.
For Engraved or Printed orders, you can do the same until we start engraving or printing. We will then send you an e-mail indicating that this is proceeding.
If you are paying by via a BACS you may find that amendments or additions are not possible because the order has already entered our accounting system. Under these circumstances please contact us and we will usually be able to change your order.
No, but you can create a new order and not send it to us. It will appear in your list of open orders. You can add, amend or remove items. We don't act on any order until it is sent to us.
You can add to an order until it is 'scheduled'.
If you are paying by via a BACS you may find that amendments or additions are not possible because the order has already entered our accounting system. Under these circumstances please contact us and we will usually be able to change your order.
Our website automatically updates you at every stage your order reaches in our system. Ask for our Website Information Sheet and you will gain valuable knowledge about this powerful business tool.
No, there is no maximum, although current stock levels, lead times on supplier's deliveries and your own lead time are all factors in determining the viability of an order. Let's talk about your requirements - we will not take an order on and then let you down (short of war or pestilence!).
Make a note on your order and we will exercise absolute discretion if we need to 'phone.
You can log in to your account and change any order up to the time you receive an email saying 'Order Scheduled'. After that time, you need to 'phone to change your order. After engraving or printing has been completed, we regret that we cannot refund, as per Regulation 13C of the Distance Selling Regulations 2000.
Please telephone or email Carl and ask for a Statement of your account. Please note that currently, we are not opening new credit accounts for customers.
The Sale Number appears on each Invoice.
At time of ordering you will be able to enter your 'Required By' date. That date is the date by which you should receive your order. If your order is on a 24 hour service it will be sent the previous working day to your 'Required By' date. If your order is on a 48 hour service we will send it out 2 days prior to your 'Required By' date. Please note that we use ParcelForce who do not Guarantee their service.
Modal body text goes here.