We require photographic evidence to either claim from our carriers or for training purposes. We will refund or replace upon receiving photographs. In the event you receive a damaged item, please also comment on the quantity and state of the packaging. We do not replace Printed products (but we do Refund) due to the logistics of setting up equipment to produce one or two items. Note that we receive very few problems of this nature. We do pack very carefully and our engravers are highly skilled.
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