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Despatch Timescales and Carriage Charges

Blank glass orders are usually despatched the same or next day, providing stock is available.

Engraved or Printed glass orders are despatched a minimum of 3 working days from order, dependant on suitable artwork provided or proof approved.
A supa-fast surcharge is applied to orders despatched sooner than 3 working days and is automatically added during the checkout process.

Orders over £250 (excluding VAT) delivered in the UK mainland qualify for carriage paid (i.e. free) delivery. We despatch on a 48 hour delivery service, but, depending on your delivery location, you may be able to upgrade to 24 hour, Timed or Saturday delivery at the difference in cost.

There is a carriage charge for orders below £250 (excluding VAT) and these costs are shown during the checkout process and although extremely accurate, are for guidance only.

Depending on your location and contents of your order, various Shipping options are available:
ParcelForce (insured), such as 24 hour, 48 hour, 2-4 Day Delivery, etc.
Royal Mail (not insured and at your risk), available for orders of single items within the size/weight limits of post.

If you wish to collect your order, please choose that option from the list of carriage options shown on your order summary.

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